Job description of a coffee lady

Who is the coffee lady

A representative of this profession is a neat, well-groomed, well-dressed girl who monitors coffee and tea in the office and organizes coffee breaks at meetings. She helps at all stages of the process - from drawing up a purchasing plan and purchasing the necessary products to cleaning and washing dishes. She is an energetic and positive employee who is dedicated to creating a cozy and pleasant working atmosphere.

In some companies, the duties of a coffee lady are often intertwined with the duties of an office manager or secretary.

Personal qualities of a coffee lady

What character traits will be useful in employment?

Organizational skills . A good event requires careful preparation, so everything must be calculated and checked in advance. You should always have a backup plan in case something goes wrong - the coffee maker breaks down, an important guest wants a rare type of tea, or a strategic partner turns out to be a fan of a certain type of coffee. The work of a coffee lady often involves a lot of unexpected situations, and you need to be prepared for them.

Accuracy . Working with food requires basic neatness. Moreover, the duties also include maintaining cleanliness in all entrusted territories.

Stress resistance . In the work of large companies, various force majeure events occur, and where there is a human factor, emotions are inevitable. The coffee lady also sometimes has to endure the bad mood of her superiors or long working hours in the event of protracted negotiations.

Hard work . If only because people don’t like lazy people anywhere. But seriously, some employers we interviewed noted that girls come to this position as if it were a sinecure and are very surprised when they then have to wash dishes and clear tables in meeting rooms.

Positive attitude towards others . A smile is a mandatory attribute of a coffee lady’s work, even if she is tired or not feeling well. Optimists and positive-minded people find it much easier to endure stress and find positive aspects in every working day, even the most routine ones.

Ability to multitask . Often you have to solve several issues at once. Setting priorities, choosing the optimal solution, and reacting correctly to a situation are indispensable qualities for a coffee lady.

Responsibilities of a coffee lady

In different companies, the responsibilities of a coffee lady may differ, let’s look at the main ones:

• Of course, the main responsibility is to brew delicious coffee;
• preparing delicious tea (knowledge of the basics of the tea ceremony);
• preparing cold drinks (juices, lemonades);
• table setting (preparing the table for a meeting or meeting);
• monitoring the cleanliness and order of the premises after the reception (washing the coffee machine and other utensils, dry and wet cleaning);
• serving coffee and snacks during coffee breaks (cookies, chocolates, cakes, desserts, sliced ​​fruit);
• drawing up a food procurement plan and agreeing with the company management;
• purchasing necessary products from suppliers according to estimates;
• organizing the delivery of products to the office;
• control over payment for goods and services.

In addition to the main responsibilities, there are additional ones:

• organization of events;
• drawing up and sending invitations, calling guests;
• meeting with guests;
• cleaning the premises.

Job description of a coffee lady

Limited Liability Company "Beta" LLC "Beta"

APPROVED General Director of Beta LLC ___________________ A.I. Petrov

20.10.2016

Job description of a coffee lady

10.20.2016 No. 355-DI

Moscow

1. GENERAL PROVISIONS

1.1. This Job Description defines the job duties, rights and responsibilities of the Coffee Lady of Beta LLC.

1.2. The coffee lady is appointed and dismissed by order of the general director of Beta LLC on the recommendation of the office manager.

1.3. The coffee lady reports directly to the office manager.

1.4. A person with secondary (complete) general education or secondary vocational education is appointed to the position of Coffee Lady, without presenting requirements for work experience.

1.5. A coffee lady should know: – types of coffee and coffee blends, degree of roasting of beans; – assortment, recipes, technology for preparing coffee and coffee-based drinks; – rules for serving and drinking different types of coffee; – design, operating rules, maintenance features of coffee machines of various modifications; – the ratio of grinding, water temperature, amount of coffee and pressure in the coffee machine for preparing different types of coffee, amount of coffee per cup, tamping force and water passage time; – the procedure for preparing coffee in automatic espresso coffee makers and cezves; - order of brewing tea; – main features of the tea ceremony; – foreign language; – requirements for inventory, cutlery, appliances, and equipment used in the work process; – rules of etiquette and customer service (business partners); – types and rules of table setting, business receptions and negotiations; – methods and rules for washing dishes manually and in dishwashers, drying dishes, cutlery, equipment and containers for various purposes; – types of detergents and disinfectants and rules for preparing solutions; – rules for handling dishes and cutlery, methods for their preservation; – rules for collecting and storing food waste.

1.6. In its activities, the Coffee Lady is guided by: – local regulations of Beta LLC, including the Internal Labor Regulations; – orders (instructions) of the general director of Beta LLC; – this Job Description.

1.7. During the period of temporary absence of the Coffee Lady, his duties are assigned to an official appointed by order of the general director of Beta LLC.

2. JOB RESPONSIBILITIES

The coffee lady performs the following job responsibilities: 2.1. Organizes the economic part of business receptions and negotiations held in the office of Beta LLC: – table setting; – making tea and coffee; – serving hot and cold drinks, snacks; – control of table cleanliness, timely change of dishes; - cleaning dishes. 2.2. Provides the office with everything necessary for coffee breaks or coffee breaks during negotiations: – calculation and planning of the required amount of food and utensils; – drawing up an estimate for a certain period or for a specific event; – contacts with suppliers and organization of the purchase of everything necessary, according to the approved estimate; – control of timely payment; – organizing the delivery of purchased products and serving items; – control of food consumption. 2.3. Cleans the hall where receptions (negotiations) are held, the meeting room after the end of the reception (negotiations), the workroom or kitchen where drinks and snacks are prepared.

3. RIGHTS

The coffee lady has the right: 3.1. Require the General Director of Beta LLC to assist in the performance of official duties and the exercise of rights. 3.2. Improve your skills. 3.3. Request personally or on behalf of the General Director of Beta LLC from employees reports and documents necessary to perform job duties. 3.4. Get acquainted with the draft decisions of the general director of Beta LLC regarding the activities of the Coffee Lady. 3.5. Submit proposals on issues of its activities for consideration by the General Director of Beta LLC. Including raising questions about improving their work, improving organizational and technical working conditions, increasing wages, paying overtime work in accordance with the legislation and regulations governing the wage system for employees of Beta LLC. 3.6. Receive from employees of Beta LLC the information necessary to conduct its activities.

4. RESPONSIBILITY

The coffee lady is responsible: 4.1. For failure to perform or improper performance of their duties provided for in this Job Description - in accordance with current labor legislation. 4.2. For other offenses committed during the period of its activities (including those related to causing material damage and damage to the business reputation of Beta LLC) - in accordance with current labor, civil, administrative and criminal legislation.

5. WORKING CONDITIONS

5.1. The Coffee Lady's working hours are determined in accordance with the Internal Labor Regulations established by Beta LLC. 5.2. The employer evaluates the effectiveness of the Coffee Lady's activities in accordance with the Set of Measures for Evaluating Effectiveness, approved by order of the General Director of Beta LLC.

The job description was developed in accordance with the Order of the General Director of Beta LLC No. 1-Pr dated 06/01/2012.

The job description was:

Head of HR Department _________________________ E.V. Vasilyeva

I have read the instructions:

10/20/2016 ________________ N.I. Krasnova

Agreed:

Lawyer _________________________ N.A. Pavlov

20.10.2016

Requirements for applicants

A coffee lady working in an office must have the following knowledge and skills:

1. Know how to make coffee in a coffee machine.
2. Know how to brew tea correctly.
3. A competitive advantage of this profession is knowledge of one or more foreign languages ​​(foreign delegations may be present at meetings).
4. If you need to simultaneously perform the duties of an office manager, knowledge of office programs.
5. An employee in this position will need good manners, a sense of tact, and knowledge of etiquette.
6. Well-groomed and pleasant appearance.
7. As a rule, there are no age requirements for candidates. Most employers are looking for a girl between 20 and 30 years old. But sometimes, on the contrary, they give preference to ladies 50–55 years old who are courteous and have excellent manners. Such an experienced housewife knows perfectly well what is in the kitchen and where, and will find a personal approach to each partner of the company.

Personal qualities

What qualities should a coffee lady have?

• The main quality is accuracy. Working with food and table setting requires neatness and perfect cleanliness.
• Organizational skills. A girl should be prepared for many surprises and be able to calculate every little detail when organizing an important meeting or event in the office.
• Positive attitude. A prerequisite for applying for a position is the ability to evoke positive emotions. Even in a difficult situation, a smile should be the main accessory of the “office keeper.” Radiance, positivity and cheerfulness will brighten up any meeting.
• Multitasking. Ability to perform multiple tasks simultaneously.
• Grammatically correct speech.

Previous work experience

Experience as a waiter, bartender, secretary, or office manager is preferred. Usually, being a coffee lady is the starting point of a career. Having a higher education and knowledge of English will help you climb the career ladder over time (optionally, to assistant manager).

Categories of companies that hire coffee ladies

There are certain categories of companies interested in this vacancy:

1. Companies engaged in international activities that often receive delegations.
2. Firms in which the position is combined with the vacancy of an office manager or secretary. Companies working in the field of show business. They most often hire employees for this position on a temporary basis.
3. Increasingly, companies are ordering one-time services of a coffee lady to serve meetings and negotiations from special catering or outsourcing companies. Thus, the customer company saves on permanent employees.

What skills should a coffee lady have?

1. Preparation of drinks . Of course, the employer is unlikely to require the coffee lady to have the professionalism of a real barista, but nevertheless, the coffee lady should have the skill of using a coffee machine, as well as preparing other drinks.

2. Table setting . The ability to carefully arrange drinks and snacks on a tray and then place them in front of guests is essential for this specialty. It is worth noting that the coffee lady should be unobtrusive. Ideally, her presence in the meeting room or management office should remain unnoticed.

3. Conducting “economic activities” . Often the coffee lady is responsible not only for preparing drinks and snacks, but also for purchasing them. This is where the ability to choose truly high-quality tea and coffee comes in handy. The ability to correctly plan the consumption of certain products is also important in order to replenish their stocks in a timely manner.

A coffee lady, among other things, must look impeccable. Here, not only a pleasant appearance is important, but also the ability to dress, grooming, as well as the ability to win over guests, to behave kindly and at the same time unobtrusively.

Where to find a job?

Job vacancies can be found on online employment portals, of which there are now a huge number. There you can easily select a job according to the necessary criteria: desired salary, full or part-time work, schedule, requirements. Often the vacancy is also called “household support specialist”.

You can also consider job search advertisements in magazines and newspapers. Such vacancies are usually found in the “Cafes and Restaurants” section. If you are interested in just such a vacancy in a large international company, then it would be a good idea to turn to the services of recruitment agencies.

Those who believe that a coffee lady in the office performs simple duties at a relaxed pace are very mistaken. In fact, this is not an easy job that requires a lot of skills, skills and relevant personal qualities.

Responsibilities

The responsibilities of a coffee lady in the office are quite simple; you need to take care of the employees of your company, in terms of ensuring that they do not “die of thirst” without tea or coffee.
Now more details. The employee must ensure that tea, drinks and snacks are available. If they run out, the coffee lady must buy them (usually this is done monthly). Preparing tea, drinks and snacks for them is the task of the coffee-lady; taking care of office kitchen appliances (coffee makers, kettles) is also her concern. She must take care of the condition of kitchen appliances, maintain order in meeting rooms and, if necessary, set tables there, and greet guests. This can be said - a personal waiter for the company.

You can work not on a permanent basis - on calls. To do this, you need to send your resume to a catering company that specializes in providing on-call restaurant services. If your resume is of interest to the company, then you will be invited to offsite events and one-time promotions - presentations, seminars, conferences, which often include banquets. I would like to say that at such events, in addition to coffee ladies, so-called coffee fights are also required.