Repair manual for capsule coffee machines

Capsule coffee makers, like other kitchen electrical appliances, can suffer from malfunctions that occur during their operation. Most often, a situation occurs when a capsule coffee maker leaks, causing a lot of inconvenience to its owner.

Questions and answers

Dolce Gusto's development provides the best temperature for perfect coffee. If you increase the temperature of the drink, the ground coffee will have a burnt taste.

For those who prefer hotter coffee, there are several options:• Preheat the cup in advance.• Be sure to wait until the indicator has finished flashing while the thermoblock is heating up before preparing the drink.• Before installing the capsule, pour a small amount of water from the machine into the cup, pour it, then install the capsule and prepare the drink.• If scale appears in the machine, remove it (if you only noticed a drop in the temperature of the drinks recently).

The usual temperature of the drink in a cup:• Capsules with roasted and ground coffee: above 70 C°• Capsules with instant coffee: above 65 C°

If you have just purchased a coffee machine and are about to use it for the first time, read the instruction manual. Operating instructions for all machines can be found on our website.

Here are some good usage tips that will be helpful for you:1. Fill the water tank.2. Install it into the machine and lock it until it clicks.3. Turn on the machine and wait until the indicator turns greenish.4. Before using it for the first time, the machine must be cleaned. To do this, select the largest amount of water, place an empty container under the drink outlet, press “Cold water” (blue button) and wait until all the water flows out. Repeat the process in the “Hot water” position (reddish button). Your machine is now ready to use.5. Fill the water tank.6. Insert the capsule into the holder.7. Select the desired water level (water volume is indicated on the capsules).8. Select “Cold/Hot water” depending on the drink you want.9. Wait until the indicator turns green before removing the capsule.10. Throw away the used capsule.

How to disassemble a dolce thick coffee machine.

You are on the threshold of a most interesting journey into the world of coffee, coffee makers and coffee machines. It won't be easy to figure it out, but we can handle it. Now the market offers us so many devices that it can be very difficult to think for yourself and make the right choice. Modern models differ in the method of obtaining an invigorating drink, price, functionality, dimensions, appearance and, of course, the taste of the resulting result.

Firstly, we should decide what we directly want from a miracle coffee maker. Espresso, cappuccino, latte, mochaccino, slop? If the coffee machine can’t prepare what you want, then no matter how hard you try, it won’t do it.

Secondly, with the expression coffee in bed you will have pleasant associations with the smells of freshly prepared coffee and, mind you, lying in bed, because the automation will do all the work for you.

And thirdly, it’s time to keep up with the times, forget about the ever-running Turks. Enjoy having your own personal barista in your home.

Assess your financial abilities and go ahead and scroll through our online catalog:

Repair of Dolce Gusto coffee machines.

Equipment produced under the Dolce Gusto brand is known throughout the world for its quality and affordable price. Capsule-type coffee machines from the manufacturer Krups are compact in design and have all the technical features of professional equipment (high pressure, automatic functions, etc.). Dolce Gusto repairs are created by service centers, the quality of work of which is controlled by the manufacturer.

Main types of coffee machine repairs

There are three main types of repair of a Krups coffee machine depending on the nature of the malfunction:

A simple repair of a Krups coffee machine in most cases involves performing such actions as cleaning the heating elements of the device from scale, as well as replacing some parts that have failed - clamps, tubes, gaskets, sensors, brackets, etc. This type of repair can be successful done independently.

To perform a moderately complex repair with your own hands, you will need certain knowledge and skills that can be gleaned from training videos. This type of repair includes the replacement of important components with preliminary complete disassembly of the Krups coffee machine. If you are not confident in your abilities, it is better not to take risks and use the services of experienced specialists.

Complex repairs of a Krups coffee machine should be trusted to real professionals. This typically involves replacing components such as the control board, power board, and display. It is simply unrealistic to cope with it on your own.

How to prevent breakdowns and malfunctions of your coffee machine

In many cases, it is much easier to prevent malfunctions of the Krups coffee machine than to fix them later. To do this, it is necessary to follow the operating rules and pay attention to competent prevention.

• Firstly, regularly replacing the coffee machine filter will reliably protect the device from the harmful effects of low-quality water.

• Secondly, the decalcification procedure will help extend the reliable operation of this device - it involves thorough descaling and should be carried out regularly.

Effective preventive measures, competent and careful operation, as well as timely repairs are necessary conditions that will significantly extend the life of the Krups coffee machine.

Why do you need a good and high-quality coffee machine? Of course, for aromatic hot coffee in the morning. The process of brewing this wonderful drink is almost completely automated and requires minimal human intervention. The filling of the device implies the presence of many mechanical parts, electronic circuits, as well as a miniature hydraulic system. However, everything soon breaks down and these necessary devices are no exception. When coffee machines break down, there are only two options left: take them to a service center or repair the coffee machine yourself.

Frequent breakdowns of Dolce Gusto capsule coffee machines

All repairs and maintenance work are carried out under an official warranty, which is valid for a couple of years from the date of purchase. If the warranty period has expired, you can get help according to the prices indicated in the price list.

The service will help you repair Dolce Gusto coffee machines in this case, if the machine does not turn on, the cord is burnt out, the cappuccino maker or other components are broken. You can repair the machine in a short time even in this case, if the breakdown is more severe, for example, the thermoblock or the automatic piercing or removal system for coffee capsules has failed.

Repair of Dolce Gusto capsule coffee machines is:

• decalcification or removal of scale and coffee oils,
• professional monitor setup and other high-quality services,
• replacing failed parts with new ones,
• elimination of problems of any level of difficulty (including pump repair, etc.).

Repair of Dolce Gusto coffee machines can be carried out in almost every large town in Russia, where more than one service operates from time to time. You can call a technician to your home or bring the equipment to the workshop without the help of others. They will diagnose it free of charge and inform you about the repair time frame for Dolce Gusto and the price of the work (if the warranty period has expired).

Dolce Gusto coffee maker.

Technological progress does not stand still, and nowadays most people try to provide themselves with greater comfort and less time wasted when performing various everyday activities. The daily “ritual” of making coffee was no exception, which can be easily accomplished by using a Nescafe Dolce Gusto coffee maker, which allows you to highly automate this process.

Can I fix the problem myself?

If water is leaking from your coffee machine because the housing has lost its seal, then you can replace the worn gaskets yourself. Moreover, manufacturers themselves advise making such a replacement once every 6-12 months. You can also solve the problem yourself if the cause lies in scale. Simply purchase the required cleaning solution and follow the instructions from the coffee machine manufacturer.

However, if the reason lies in damage to the internal pipe system, pump or thermostat, then the best solution would be to contact a specialist. This is due to the fact that:

• the internal structure of a coffee maker is a rather complex system, and only a specially trained person can understand it;
• It is very rare to find spare parts necessary and compatible with your espresso machine in retail sales.

Where to go if your coffee machine is leaking?

If your capsule coffee maker is leaking, you can contact our service center to find out the cause of the problem and extend its service life. The workshop employs qualified specialists who will quickly and competently repair and eliminate major breakdowns of coffee machines. A special feature of our center is that during the repair you will receive a completely identical new device, which will stand in the kitchen while we repair your coffee machine. This is done for the maximum comfort of our customers. To call a specialist to your home, indicate your contact information in the application, and our operators will send the first available specialist to you.

We bring to your attention several useful videos dedicated to the process of repairing capsule and grain coffee machines:

Other possible breakdowns of home coffee machines:

• Decalcification of the coffee machine,
• the coffee machine does not turn on,
• The coffee machine does not supply water,
• The coffee machine does not heat the water,
• The coffee machine does not grind coffee,
• There is no pressure in the coffee machine,
• The coffee machine does not make coffee,
• The coffee machine does not dispense coffee,
• Coffee machine cleaning and prevention,
• Cleaning the coffee machine from scale.

You can also go to the repair page for a specific coffee machine manufacturer:

Features and benefits

The above-mentioned product is a capsule-type coffee maker and differs from other analogues in the ease of changing capsules, the possibility of manual or automatic dosing of the drink depending on the model, and a very aesthetic design that evokes thoughts of equipment borrowed from spaceships from mind-blowing movies. The big advantages are the relatively small size of the models, ease of operation and reasonable cost. Also, to ensure consumer satisfaction, the coffee maker can prepare coffee to suit any taste. It should be noted that you can only enjoy those drinks produced by the manufacturer. But if we omit this insignificant minus (since the assortment is still very large), you only need to have a suitable capsule and you can enjoy cappuccino, latte, macchiato, several types of espresso and other drinks if desired. The device can even prepare Nesquik and tea.

But with all this, it is necessary to emphasize that with the variety of drinks, it is not designed “for flow”, but for a family of several people, the volume that the manufacturer implies (the largest is 1.3 liters) may be completely sufficient. Those who like to drink coffee from huge mugs may face a problem, which is that one pour of water yields several cups of 100 ml each. And if you try to increase the volume of water, the coffee will come out very diluted. When milk is added, the taste of the drink becomes completely unacceptable.

Water appears under the capsule coffee machine, but no water comes out at all

Most often, water leaks are caused by damaged seals. This element is replaced with an identical one at the service center. If you install a non-original part, it may not be elastic enough and not resistant to high temperatures.

What to do about leaking coffee machines?

Lack of water flow is most often due to a broken piston pump . Do not exclude the possibility that the system may be clogged with scale. In the first case, contacting the service department will help, in the second, starting decalcification.

In some capsule coffee machines, lack of flow indicates that the high pressure pump is not activated . The water tank must be filled to activate. You should lift the lever and the liquid will enter the system in a few minutes. The lever should be lowered so that it passes through the dispensing spout. This is how one cup of water is poured. Its absence may indicate the formation of an air lock.

Mechanism of operation

A capsule coffee maker differs from a “standard” one in that it uses not ordinary beans, but compressed ground ones. The main “components” are: housing, thermoblock, boiler, pump, control unit, capsule brewing and ejection system and water dispenser. Any capsule contains a certain dose of coffee, which further simplifies the preparation of the drink and eliminates the danger of overdoing it with strength. During the process of making the drink, a hole is pierced in the capsule and, under the influence of water, its contents are converted into coffee. The procedure is no different from other capsule coffee makers.

How to use?

The principle of using the device is simple and understandable even to a person far from technical sophistication. The capsule is inserted into the tray, then the handle is turned on and the water supply is turned off. To make dark coffee you need one capsule, to which you can add another one with dry milk if desired. And after a few minutes of waiting, you can enjoy an invigorating drink. The product is accompanied by a detailed annotation in the form of pictures, which describes the procedure step by step and clearly.

The manufacturer Krups Nescafe Dolce Gusto presents a number of types of coffee makers: Piccolo-Genio, Melodi, Circolo, Mini Me, Oblo. The first thing you notice is the very significant difference in design. Any model is presented in several colors, and for the most demanding ones there is even a limited edition Genio 2 Billy The Artist. The design is made in pop art style.

Regardless of the chosen model, the manufacturer provides a two-year warranty, promises silent operation and introduces an energy saving function (the device turns off after a certain time).

In addition to color schemes and other design delights, models differ in weight, cost and water tank capacity. The Piccolo-Genio model has the lowest parameters, which weighs around 2.5 kilograms and holds a water volume of only 0.6 liters. With all this, it turns out that the Mini Me coffee maker does not fully live up to its name, holding a water volume of 0.8 liters. The Circolo model has a larger size with a water tank capacity of 1.3 liters and a weight of 3.7 kilograms. Melodi has similar dimensions. The model also has an exciting prize in the form of an LED illuminated cup stand. If we associate models by technical features, then we will not be able to find significant differences. The power of each is about 1400 W, the pump pressure is 13 bar, and the water is heated using a thermoblock. Despite the difference in size, design and cost, manufacturers promise the taste of the drink is comparable to “prepared by the hands of a professional barista in the best coffee shop in the city.”

How to choose?

Given the contrast of types that Krups Nescafe Dolce Gusto offers, every coffee lover will be able to find the right one. When choosing, you should pay attention to the fact that in addition to the above features, the Melodi model is equipped with an advanced security system and will not turn on without a capsule, while the Circolo and Oblo models have a “thermal block” function, thanks to which the water heats up even faster. In one way or another with its functions, judging by the reviews of coffee lovers, each of them can be mastered at the appropriate level and the range of drinks offered is approximately uniform. All that remains is to choose a model that is suitable in terms of other characteristics. For a large family, Melodi or Circolo models are probably more suitable. A bachelor can be satisfied with Piccolo Genio or Mini Me. The Genio 2 Billy The Artist will suit the aesthete. People who are always late and in a hurry can choose the Oblo model.

Taking a break from the manufacturer’s generous promises and looking at reviews from real customers. You can see that there are very few complaints about the service life and overall quality of the product. Many note the average taste of the drink, but at the same time attribute this to personal preferences rather than the disadvantage of Krups and Nescafe. Buyers consider the cost of capsules to be another diverse factor (400 rubles for 16 capsules), which, on the one hand, is not as small as we would like, but on the other hand, when calculating for one cup of coffee, it is completely applicable. A specific disadvantage is the small cord and the lack of ability to use capsules from other companies.

There is debate among Internet users about the taste of drinks, but consumers come to the same opinion regarding certain features of coffee from capsules for Nescafe Dolce Gusto.

• This brand of espresso coffee is particularly strong; Americano has such a soft and pleasant taste that if you add milk to it, you can drink it even in the evening.
• For those who do not want to give up coffee even in the summer heat, the manufacturer provides the opportunity to prepare iced cappuccino, but many users agree that the taste of the drink is somewhat specific, because the coffee comes out very watery.
• I have no complaints about the taste of cocoa and hot chocolate from a coffee maker. Taking into account the fact that these are more popular drinks for children, this is an important question.
• Lungo and espresso drinks have the richest taste. Buyers agree that these types of coffee instantly invigorate thanks to their own pleasant bitterness.
• Cappuccino and latte, so beloved by the weaker sex, also cannot be criticized for their thickness or taste. For women losing weight, manufacturers have even provided capsules containing skim milk.
• Moca Dolce Gusto tastes like a cross between lungo and the least rich types of coffee. It can be consumed at any time of the day as a regular tonic drink.

Overall, to summarize, we can say that the Nescafe Dolce Gusto Piccolo coffee maker is a completely worthy product at an affordable price. The device will appeal to people who love coffee, but at the same time do not want to spend untold amounts on kitchen devices. The speed of water preparation, as well as the coffee making itself, is surprising, for such a small device. Additionally, you can purchase excellent tableware, for example, special coffee glasses. Then you can enjoy not only the taste, but also the beauty of the design of the drinks.

The Nescafe Dolce Gusto coffee maker is a device that can decorate the kitchen and make life easier for many coffee lovers.

The following video is a review of the Dolce Gusto coffee maker.

Causes of breakdowns

Despite the fact that Nespresso, Delonghi, Krups, Dolce capsule coffee machines have a high degree of wear and tear, they may still require repairs. The main causes of malfunctions are:

• Poor water quality.
• Voltage fluctuations.
• The appearance of scale.

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Repair of capsule coffee machines

Information

About the place: Repair of capsule coffee machines

Repair of capsule coffee machines in our workshop with the introduction of unique devices. A technician's visit and diagnostics are included in the price of the repair. Show in full…

100% guarantee on all types of work and spare parts for capsule coffee machines. Delivery to the service center and back to the client free of charge in case of provision of repair or maintenance services.

Typical malfunctions of capsule coffee machines

Jamming of coffee capsules in the coffee machine Breakage of the steam supply regulator Contamination of the coffee straining membrane Blocking of the thermostat regulator when using different capsules

Repair of capsule coffee machines at home or office

Repair of capsule coffee machines is carried out mostly at the client’s home or office. The visit of the master usually occurs on the day of the appeal. The time of arrival at the location is discussed with the client in advance by telephone. If it is impossible to repair it at home, the device is delivered to the service center and returned to the client upon completion of the repair. The price of repairs and spare parts for a capsule coffee machine is agreed upon with the client before work begins. Before delivering the capsule coffee machine back to the customer, the necessary calibration of the devices is carried out and all coffee making modes are checked. Unique spare parts for capsule coffee machines

When repairing and maintaining a capsule coffee machine, unique spare parts from manufacturers are used. For diagnostics, special tools and consumables recommended by manufacturing companies are used. Repair and service (scheduled) service of capsule coffee machines usually takes less than one to two days. Urgent repair of the coffee machine and visiting the client at night is possible and is discussed personally.

Call or request from the website

It’s painfully easy to order repairs, preventative maintenance, or simply diagnostics of capsule coffee machines; just call or send an online request for a technician to visit you. The engineer on duty will accept the order, agree on the address and time of arrival at the site. Applications for repairs are accepted around the clock every day, in all weathers, holidays and seasons.

Call us right away, we will fix it!

On-site repair technician visit

Masters travel free of charge on the day of the appeal in Moscow from 08.30 to 22.00, without weekends or holidays.

Also at night with an additional payment of 50% to the price of repair of capsule coffee machines.

The price of a specialist visiting the Capital Region is negotiated personally and depends on the distance from the Moscow Ring Road.

Prevention and repair of capsule coffee machines Repair or cleaning of capsule coffee machines

To repair capsule coffee machines at home, in the office, or at another location, the service engineer will take the necessary unique spare parts and tools with him on the road. He will replace faulty spare parts, adjust the coffee supply and check operation in all modes.

Warranty up to 3 years on labor and spare parts.

*In the rarest cases, overhaul of capsule coffee machines is possible only at a service center. Payment for repairs using any convenient method Payment for repairs and spare parts

You can pay for all repairs using any method convenient for you: cash or bank transfer. Payment upon completion of work. We accept payment from Visa and MasterCard plastic cards. Also by electric payments of the favorite systems: Yandex.Means, WebMoney, Qiwi-wallet, Western Union, PayPal.

Delivery for repairs to the service center and back, free of charge!

Types of breakdowns

Malfunctions that occur when using capsule coffee machines Nespresso, Delongi, Krups can be divided into two main types:

• Problems that can be repaired with your own hands without the use of special tools and devices.
• Problems that need to be repaired by a specialist.

Important: do not attempt to carry out repairs on your own related to replacing wires, water supply or heating systems. This can cause harm to your health and increase the cost of restoring the coffee machine.

Coffee machine repair

The water has stopped flowing or is flowing very weakly

If, while making coffee, the pressure of the stream from the horn decreases or hissing occurs, this may be a consequence of scale formation. This problem is not critical and can be fixed independently. To fix this you will need a thin wire or needle. Clean the diffuser hole (the part from which water enters the capsule). To prevent this problem from recurring, use distilled water.

Repair workshop

Water leaking from under the horn

This leakage is possible in the place where the connecting seal is located. The most common cause of clogging of the seal in Nespresso, Delonghi, Krups, Dolce capsule coffee machines is

1. Coffee particles.
2. Fat deposits.
3. Foreign objects.

Cleaning the coffee machine

To resolve the problem, remove the seal. It can be removed easily, without any pressure; just carefully remove the seal using a screwdriver or a mild knife. Depending on the brand of capsule coffee machine (Nespresso, Delonghi, Krups, Dolce Gusto), the seal may be protected by a mesh, which also needs to be unscrewed. To remove various particles and foreign deposits, use special detergents. If the mesh or the seal itself is damaged, they cannot be repaired and must be replaced with new ones.

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